I recently went with students to a pregnancy resource center in Washington, D.C. on the Capital area mission trip. I’ve been to several pregnancy resource centers and am always impressed by the calmness of their spaces, kindness of their staff, and quality of their services. This visit reminded me how much these details matter! We were told that at this center, there’s a survey women fill out after their visits to tell the staff about their satisfaction with their care. The most frequent comments on the survey? “I cannot believe how clean it is” and “Your staff was so nice”.